Refund policy

Returns, Exchanges & Refunds

We hope you love your Miflora order. If something isn’t quite right, eligible items may be returned or exchanged within 30 days of delivery.

To qualify, items must be unused, unworn and returned in their original condition and packaging, with all included parts and accessories.

For hygiene and product-care reasons, opened incense powders, used DIY tools or molds, worn bracelets, personalized items and final-sale products cannot be returned due to a change of mind.

Damaged or Incorrect Orders

Every order is carefully checked and packed before leaving our studio.

If your order arrives damaged, defective, incorrect or incomplete, please contact us at support@miflora.com with your order number and clear photos or video of the issue. We’ll review the details and help arrange an appropriate replacement or refund.

Natural variations in color, texture, shape and scent are part of our botanical and handmade products and are not considered defects.

Complimentary Gifts

Some orders may include a small complimentary gift.

If you return your full order for a refund, please include the unused gift in your return package. If it is not returned, its stated value may be deducted from the refund.

Return Shipping & Refunds

To request a return or exchange, please email support@miflora.com with your order number before sending anything back. Once approved, we’ll provide the correct return address and instructions.

For change-of-mind returns, customers are responsible for return shipping costs. We recommend using a tracked shipping service, as return shipping fees are non-refundable.

If an item arrives damaged, defective or incorrect, we’ll provide an appropriate solution and cover reasonable return costs where applicable.

Once your return has been received and inspected, approved refunds will be issued to your original payment method. Please allow up to 5 business days for processing, plus any additional time required by your bank or payment provider